Terms and Conditions

Effective Date: 16/06/2025

Welcome to Loopsie. These Terms and Conditions ("Terms") govern your access to and use of the restaurant management software, hardware, and related services (collectively, the "Services") provided by Loopsie LLC ("Provider", "we", "us", or "our").

This document, together with our Privacy Policy and your signed Software Subscription Agreement, constitutes the entire legal agreement between the Provider and you ("Customer", "you", or "your"). By signing up for, accessing, or using our Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

In the event of any conflict or inconsistency between these Terms and any separate written agreement between you and the Provider, these website Terms shall prevail and control.


1. Acceptance of Terms

By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.


2. Eligibility

You must be at least 18 years old and operate a legitimate food service business to use the Services. A valid business registration and other verifying information may be required to create and maintain an account, in accordance with the laws of your country of operation.


3. Beta Program Disclaimer

You acknowledge that the Services are currently in a beta phase. Features, pricing, and functionality may be incomplete, unstable, or change at any time without notice. The Services are provided “as is” and “as available.” We make no guarantees regarding performance or uptime and you accept the risk of potential service interruptions or data loss.


4. Account Registration and Security

You are responsible for providing accurate and complete information upon registration. You agree to maintain the confidentiality of your account credentials and are fully responsible for all activities that occur under your account.


5. Subscription, Billing, and Payment

Subscription fees are billed monthly in advance via Stripe or another designated payment processor. All payments are non-refundable. You must maintain valid payment details at all times. Late or failed payments may result in the immediate suspension or termination of your Services.


6. Commitment Period, Cancellation, and Renewal

  • 24-Month Commitment: A 24-month minimum commitment period applies only to business locations ("Locations") that receive hardware devices from the Provider at no upfront cost. Locations that do not receive free hardware are not subject to this commitment period.
  • Early Cancellation: If you cancel a Location's subscription before the 24-month commitment ends, you must choose one of the following options:
    1. Return All Original Devices: The Customer may return all devices provided for that Location. This option is only valid if the devices being returned are the exact same units originally provided by the Provider. Returned devices must be in fully functional working condition, with only minor cosmetic wear (e.g., light scratches) permitted. Any device with physical damage or non-functional hardware will not qualify for return and will be subject to the buyout fee.
    2. Pay a Hardware Buyout Fee: Pay a buyout fee of USD 250 per device (or the then-current replacement cost published by the Provider). This fee is mandatory for any device not returned, including any device that was replaced under insurance.
  • Post-Commitment Cancellation: After the 24-month commitment is fulfilled, you may cancel without a fee, but all devices must be returned to the Provider.
  • Auto-Renewal: Unless terminated, subscriptions automatically renew for successive monthly periods at the then-current fees.

7. Device Policy

  • Provider Ownership: All hardware devices provided to you are, and shall at all times remain, the exclusive property of the Provider, including any devices returned or replaced under warranty or insurance.
  • Permitted Use: Devices are linked to your account and must be used solely for your business operations at the assigned Location.
  • Manufacturer Warranty: All devices are covered by a 6-month manufacturer warranty against defects. This warranty is voided by any physical damage and does not cover accessories, batteries, or cosmetic issues.

8. Device Insurance Policy

This section outlines the terms of the optional, paid Device Insurance Policy ("Insurance").

  • Coverage Scope: If selected, Insurance applies to all devices under your account. The plan covers accidental physical damage (such as drops and liquid spills) and mechanical or electrical failure that occurs outside the 6-month manufacturer warranty period.
  • Policy Exclusions: The Insurance does not cover:
    • Loss or theft of the device.
    • Intentional damage, abuse, or misuse.
    • Cosmetic damage that does not affect functionality (e.g., scratches, dents).
    • Damage caused by unauthorized repairs or modifications.
    • Damage that existed prior to the start of the Insurance coverage.
    • Accessories (chargers, stands, cables, etc.).
  • Claim Process and Conditions:
    • To file a claim, you must contact our support team and provide details of the incident.
    • The Provider reserves the right to investigate any claim and determine, at its sole discretion, whether the damage is covered by the Insurance.
    • You must return the damaged device to the Provider within 14 days of receiving your replacement. Failure to do so will result in you being charged the full hardware buyout fee for the damaged device.
  • Replacement Devices: Replacement devices provided under Insurance may be new or refurbished units with equivalent functionality.
  • Insurance and Service Cancellation: Upon cancellation of your Insurance plan or your main software subscription, all insurance coverage ends immediately. Insurance payments are non-refundable. Crucially, receiving a replacement device under Insurance does not waive your obligations under Section 6. The buyout fee will still apply to any replaced device if you cancel your subscription early.

9. Data Ownership and Privacy

You retain full ownership of your business data (menus, orders, etc.). We may process this data to provide and improve the Services. Upon termination, you have thirty (30) days to export your data, after which we may permanently delete it. All data use is governed by our Privacy Policy.


10. Termination

We may suspend or terminate your account for non-payment or any violation of these Terms. You may terminate your subscription at any time, subject to the cancellation obligations in Section 6.


11. Limitation of Liability

The Services are provided "as is." The Provider is not liable for any lost revenue, data loss, service interruptions, or indirect, incidental, or special damages. Our total liability under this agreement will not exceed the subscription fees you paid in the two (2) months preceding the claim.


12. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of New Mexico, United States. Disputes may be resolved in the courts of Bernalillo County, New Mexico, U.S.A. The Provider may also bring proceedings in the courts of the Customer's country of operation, and you agree to submit to that jurisdiction.


13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes. Continued use of the Services after such changes constitutes your acceptance of the new Terms.


14. Contact Us

For any questions about these Terms, please contact us at: [email protected]