Effective Date: 16/06/2025

Company Name: Loopsie LLC 

Loopsie LLC ("Loopsie", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our restaurant management platform, mobile apps, hardware, and services (collectively, the "Service").

By using the Service, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information from you when you use our Service, create an account, or communicate with us. This includes:

a. Business Information

• Restaurant name and business registration
• Business location(s)
• Tax ID or registration documents (depending on country)

b. Owner & User Information

• Full name, phone number, email address
• Job title or role
• Billing and payment information

c. Usage Data

• Login activity, IP address, and device identifiers
• System logs, app usage, error reports
• Time spent on platform features

d. Order & Transaction Data

• Menu items, orders, transactions, payments
• Customer interaction history (if applicable)

e. Device & Hardware Information

• Hardware serial numbers
• Device type and software version
• Diagnostic and performance data

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain the Service
• Personalize your experience
• Manage subscriptions, billing, and hardware
• Improve our platform and develop new features
• Communicate updates, offers, or service alerts
• Ensure compliance with laws and regulations
• Respond to support requests and feedback

3. Beta Program Notice

Loopsie is currently in beta testing. During this period:

• Features may change or behave unexpectedly.
• You may experience downtime or data inconsistencies.
• We may use beta user data to analyze performance, identify bugs, and improve the product.
• By using the beta version, you acknowledge and accept these risks.

4. Sharing Your Information

We do not sell your personal or business data.

We may share your information only with:

• Service providers (e.g., Firebase, Stripe, SendGrid) to support our platform
• Regulatory bodies, if required by law
• Affiliates or partners, under strict confidentiality, for service improvements
• Device and logistics partners, for shipping, warranty, and repairs

All third-party providers are contractually obligated to protect your data under applicable privacy laws.

5. Data Storage & Security

We use industry-standard practices to protect your data, including:

• Encryption (in transit and at rest)
• Role-based access controls
• Regular security audits
• Secure cloud infrastructure (Google Cloud / Firebase)

However, no system is 100% secure. By using our Service, you acknowledge and accept the risks associated with online data transmission and storage.

6. Data Retention

We retain your data as long as your account is active and for a reasonable period thereafter to comply with legal, accounting, or operational requirements.

You may request account deletion at any time, though we may retain anonymized data for analytical purposes.

7. Your Rights

Depending on your location, you may have rights under applicable laws, including:

• Access to your personal data
• Request correction or deletion
• Object to certain data processing
• Withdraw consent at any time

To exercise these rights, contact us at [email protected].

8. Children’s Privacy

Loopsie is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected information from a child, we will delete it immediately.

9. International Users

Our services may be accessed outside the United States or your local country. By using our Service, you consent to the transfer of your data to jurisdictions that may have different privacy laws.

10. Third-Party Services

Our platform may contain integrations with services like:

• Firebase (data storage and authentication)
• Stripe (payment processing)
• SendGrid or email providers

Your data may be processed by these providers under their own privacy policies. We recommend reviewing their policies directly.

11. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we’ll notify you by email or through the app. Your continued use of the Service after changes indicates your acceptance of the updated terms.

12. Contact Us

For questions about this Privacy Policy, please contact us: [email protected]